How do I place an order?
-Select the size of the product you wish to buy
-Add the product to your shopping bag by clicking on “Add to Bag”
-Go to your shopping bag and click on “Go to Checkout”
-Provide your Shipping and Billing Address
-Select the payment method.
-Confirm payment and your order will be placed
Do I need to create an account to place an order?
Yes it is necessary to create an account on kasumi if you want to place an order
Why have I not received my order yet?
In rare situations, orders may get delayed sometimes due to courier or shipment issue. We will keep you updated trough calls or emails on the status of your orders. You can also call or email us to check on your orders.
How can I track my order?
We will send you tracking details once your order is shipped from our warehouse. You can go to the courier partner’s website and track your order.
How do I return my product?
If you are not happy with your purchase, you can just call or email us within 3 days of delivery and we will arrange a return for your order.
How soon can I receive the refund of my order?
We will initiate refund once your product returns to our warehouse and the quality check is done. Refund will be done in 24-48 hours or earlier.
I received a wrong size, how can I get it exchanged?
You can call or email us with the correct size and we will arrange an exchange for your product or you can refund the order and place a new order again.
How do I cancel my order?
Email us with the reason of cancellation and we will cancel the order for you. If your order has been already shipped then cancellation will not be possible. You can refuse to take the delivery and your order will be cancelled automatically.
How can I figure out the correct size for me?
You can refer to our size chart which is available in each slide of product page.
Size is not available now, how long do I need to wait?
You can mail us or call us we sill arrange the size for you as soon as possible.
Can I get my order delivered to multiple addresses?
Your order can be delivered to only one address. If you wish to send products to several addresses, please place separate orders for each address.